Technical Support L2 Engineer (Level 2, English)

• Handling incoming requests from the first level of support, clients and other departments
• Monitoring of the status of services
• Work independently on an issue relying on the knowledge gained and access to systems for which the technical department is responsible
• Determine when a problem is beyond the current level of competence and needs to be escalated to the next level for further resolution
• Cooperate with other levels of support and departments of the company

• Experience in technical support 1+ year, 3+ years total work experience on various positions
• Proficiency in understanding and working with API, with a preference for gRPC, as well as experience with Postman
• Basic knowledge of SQL
• Familiarity with modern AI practices
• Experience working with oncall and incident management systems (Opsgenie, Rootly, PagerDuty, etc.)
• English proficiency at or above the Upper Intermediate level (most of communication is conducted in English)
• Basic knowledge of a programming language, preferable Python
• Fluency with tables, such as Google Sheets or Microsoft Excel

Preferably

• Experience with Zendesk
• Experience in configuring flow of tickets and automation in systems like Zendesk
• Ability to read the code on the basic level, especially Go
• Experience with Kubernetes Experience with Gitlab
• Experience with MetaTrader 4/5 (trading terminal and manager) and cTrader
• Interest in forex, cryptocurrency or CFD trading, with an understanding of financial markets (types, how they work, etc)

• Reliability: official employment from the first day, bonuses, annual employee review (salary review or bonus, feedback on work results)
• Stability: our clients are in different countries, therefore we are ready for any changes in work of any country
• Development: a lot of projects and products, which means increasing expertise in working with different technologies, or even switching to completely new ones for you within the company
• Active corporate life: we participate in thematic conferences and forums in our cool sphere of business, corporate parties in the best restaurants of the city with participation of stars, etc
• Comfort: Offices are in different countries. You can work from anywhere in the world