Technical Account Manager

• Manage day-to-day communication with existing merchants (B2BinPay).
• Act as the primary technical point of contact during integration, onboarding and post-launch support.
• Coordinate with internal teams (Tech, Compliance, Finance, Product) to resolve merchant issues and ensure smooth operations.
• Assist merchants with API integrations, payment flows, wallet setup, and troubleshooting.
• Monitor client activity, identify issues proactively, and escalate when needed.
• Maintain accurate documentation, integration notes, and CRM updates.
• Provide clear explanations of payment flows, settlement logic, blockchain specifics, and operational processes.

Obligatory

• 2+ years of experience in payments, fintech, banking, crypto, PSPs, merchant services or similar.
• Strong English and Russian (both written and spoken).
• Solid understanding of payment flows, deposits/withdrawals, KYC/KYB, compliance requirements.
• Experience working with APIs, webhooks, dashboards, or integrations (not a developer role, but technical literacy is required).
• Ability to work with merchant support tools (CRM, Slack/Telegram chats, ticketing systems, Salesforce, Jira/Confluence).
• Strong communication, problem-solving, and prioritization skills.
• Ability to work independently and take full ownership of merchant success.

Preferably

• Experience in crypto payments or blockchain networks (TRON, ETH, BTC).
• Understanding of conversion flows, crypto/fiat rates, and operational risk.
• Experience working with high-risk industries (iGaming, Forex).

• Reliability: official employment from the first day, bonuses, annual employee review (salary review or bonus, feedback on work results)
• Stability: our clients are in different countries, therefore we are ready for any changes in work of any country
• Development: a lot of projects and products, which means increasing expertise in working with different technologies, or even switching to completely new ones for you within the company
• Active corporate life: we participate in thematic conferences and forums in our cool sphere of business, corporate parties in the best restaurants of the city with participation of stars, etc
• Comfort: Offices are in different countries. You can work from anywhere in the world