Payment Officer
Cyprus · B2PRIME
Responsibilities
- Payment Processing: Execute and monitor daily payment operations (deposits, withdrawals, client transfers) across multiple payment channels (PSPs, banks, e-wallets).
- Payment Troubleshooting: investigate payment failures, mismatches, and anomalies, liaise with PSPs for resolution, and follow up until cases are closed.
- Perform reconciliation: of transactions and balances using Excel and internal systems to ensure accuracy of all payment flows.
- Cross-Department Collaboration: Maintain strong daily communication with internal teams (Compliance, Support, Finance) to ensure alignment on payment exceptions and operational updates.
- Backoffice: Accurately update CRM and internal tools with transaction details and statuses.
Requirements
- Experience: 3+ years in payments-related role with direct interaction with multiple PSPs and payment routing processes — preferably in Forex, fintech, brokerage, exchanges or similar environments.
- Knowledge: Strong understanding of both fiat and cryptocurrency payments and troubleshooting payment flows.
- Strong Excel skills for reconciliation, reporting, and data review (intermediate to advanced)
- Shifts: Ability to work an evening shift schedule starting at 18:00 GMT + 2, with flexibility for periodic extended hours.
- Based in Cyprus
Conditions
- Reliability: official employment from the first day, bonuses, annual employee review (salary review or bonus, feedback on work results)
- Stability: our clients are in different countries, therefore we are ready for any changes in work of any country
- Development: a lot of projects and products, which means increasing expertise in working with different technologies, or even switching to completely new ones for you within the company
- Active corporate life: we participate in thematic conferences and forums in our cool sphere of business, corporate parties in the best restaurants of the city with participation of stars, etc
- Comfort: Offices are in different countries. You can work from anywhere in the world